Get information about regular help topics and what steps you can take! Still having troubles? Use our contact form below to reach a specific department.
Having problems logging in?
USERS MUST RESET THEIR PASSWORDS FOR THEIR FIRST LOGIN TO THE NEW SYSTEM
If this is your first time visiting the new website, please use the Forgot Password link (along with the email address you registered with on the old site) to reset your password, and update your profile.
IMPORTANT: Please make sure your mailing address is correct to ensure you receive your membership package, calendar, Backroader Magazine, etc. If you’re not receiving a reset email, please contact us at firstname.lastname@example.org
STILL CAN’T LOGIN?
Visit our Contact Us page to reach our team. Make sure you set “Choose a Department Contact” to “Website Support.
I Did Not Receive my Membership Package
Missing Your Membership Package?
There are a few things you can do to help the process along:
Ensure your mailing address is up to date! Visit the Edit Your Profile page to update your details.
Fill out the Missing Package Form form to ensure your requests gets saved to our database. The form will automatically populate your profile details.
Once your details are updated and we’ve recieved your request, we’ll do our best to ensure your package gets sent ASAP.